CASE STUDY: How GuideTime Helped Thunder Hammer Fly Fishing Transform Their Booking Process
At Thunder Hammer Fly Fishing, guiding clients on breathtaking rivers has always been a priority, but with the growing demand for guided fishing trips, managing logistics became a challenge. Enter GuideTime, the software that streamlined operations, saved thousands in processing fees, and allowed Thunder Hammer to focus on what they do best—taking anglers out for an unforgettable experience.
The Challenges of Running a Growing Outfitting Business
Travis Craft, the owner of Thunder Hammer Fly Fishing, faced multiple hurdles as demand for his services grew. The outfitting business was juggling the complexities of scheduling guides across 20+ shared Google calendars, managing short-notice trip requests, and struggling with rising transaction fees through traditional payment systems like PayPal. These operational challenges were distracting from what truly mattered: crafting amazing experiences for their clients.
Travis knew something had to change. That’s when he turned to GuideTime.
The Solution: Why GuideTime Was a Game Changer
GuideTime provided Thunder Hammer with a seamless, integrated platform for scheduling guides and communicating with customers. The app allows guides to mark their availability, meaning Travis no longer needs to check multiple calendars to confirm a guide’s availability. With GuideTime’s Schedule Manager, it’s as simple as assigning trips and sending out notifications, all within one user-friendly interface.
Moreover, GuideTime didn’t just solve scheduling. It made communication smoother. Guides can now chat directly with customers through the app, allowing for easy trip adjustments, sharing of trip details, and instant clarification on last-minute changes. And when the summer rush hits, Travis can easily search for verified guides outside his usual team, ensuring no trip is left unstaffed.
A Better Payment System, and More Savings
In addition to better scheduling and communication, GuideTime has helped Thunder Hammer tackle another major issue—processing fees. By switching to GuideTime’s in-app payment system, Travis eliminated roughly $6,000 in annual credit card processing fees, which is a huge win for a growing outfitting business. The GuideTime payment system works much like those used by larger hospitality and retail industries, ensuring security and convenience for both guides and customers.
The Benefits of Using GuideTime
Using GuideTime has offered Thunder Hammer Fly Fishing several key advantages, including:
Guide Scheduling Made Easy: No more bouncing between 20 different calendars. The app simplifies guide scheduling, saving time and reducing the chance of errors.
Better Customer Communication: No details get lost. Guides, customers, and the outfitter stay connected, ensuring everyone is on the same page for trip details.
Cost Savings: Switching to GuideTime’s payment system saved Thunder Hammer thousands in credit card fees—a direct boost to their bottom line.
Conclusion: The Future of Thunder Hammer Fly Fishing
Thanks to GuideTime, Thunder Hammer Fly Fishing is better equipped to handle their growing demand, and Travis can focus on creating memorable fishing experiences rather than managing logistical headaches. The future looks bright as they continue to use this powerful tool to streamline operations, improve customer experiences, and save money in the process.
If you’re an outfitter looking to enhance your booking process, GuideTime could be the solution you’ve been searching for. Take it from Thunder Hammer Fly Fishing—sometimes the right tool is all you need to take your business to the next level.
Visit Thunder Hammer Fly Fishing to learn more about their adventures, or check out GuideTime to see how it can help your business.
